Casiku Privacy Policy
At Casiku Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at casiku.com. We encourage you to read this document carefully so you understand your rights and how we handle your data. By using our platform, you agree to the practices described below. If you have any questions, please contact us at support@casiku.com.
1. Who We Are
Casiku Online Casino is operated by White Hat Gaming Limited, a company registered under Maltese law (registration no. C73232), with its registered address at 85 St John Street, Valletta VLT1165, Malta. Our group company, White Hat (Holdings) Limited, registered in Gibraltar (registration no. 109784) at 2/3b Horse Barrack Lane, may handle marketing, systems development, certain payment processing channels, and customer services on our behalf.
We hold licences issued by the UK Gambling Commission (licence no. 52894) for customers in Great Britain, and by the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. As a licensed operator, we are legally obligated to process your data in a responsible, transparent, and lawful manner.
2. Information We Collect
When you register, log in, or use our services at Casiku Online Casino, we may collect the following types of personal information about you:
2.1 Registration and Identity Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Username and password (encrypted)
- Government-issued identification documents for verification purposes
2.2 Financial and Transaction Data
- Payment method details (Visa, Mastercard, ApplePay, Trustly, Neteller, Skrill, PaysafeCard)
- Deposit and withdrawal records, including amounts and timestamps
- Currency preferences — players in Great Britain must register and play in GBP
- Loyalty points balance and redemption history
2.3 Technical and Usage Data
- IP address, browser type, and operating system
- Device information (desktop or mobile)
- Pages visited, games played (including casiku slots and live casino games), session duration
- Cookies and similar tracking technologies (see our Cookies section below)
2.4 Communications Data
- Records of your interactions with our customer support team via live chat or email
- Feedback, complaints, and correspondence
3. How We Use Your Information
We use the personal information we collect for a number of legitimate purposes. At CasikuOnline Casino, we process your data to:
- Create and manage your account, including verifying your identity and age (18+)
- Process deposits and withdrawals through your chosen payment method
- Award and manage casiku bonuses, including the welcome offer, Turbo Spin Tuesdays, Bonus Back Bonanza, Saturday Reload Boost, and the £500 Casiku Loyalty Raffle
- Operate our Loyalty Points programme and track bet points earned across games
- Conduct affordability checks and comply with responsible gambling obligations
- Detect and prevent fraud, money laundering, and other illegal activity
- Comply with our legal obligations under UK and Maltese law
- Improve our platform, games, and overall user experience
- Send you promotional communications, where you have opted in to receive them
- Respond to your enquiries submitted via email at support@casiku.com or through our 24/7 live chat
4. Legal Basis for Processing
We only process your personal data where we have a valid legal basis to do so. Depending on the purpose, our legal grounds include:
- Contractual necessity — processing required to perform our agreement with you, such as account management and payment processing
- Legal obligation — processing required to comply with applicable laws and regulatory requirements, including those imposed by the UK Gambling Commission and Malta Gaming Authority
- Legitimate interests — processing for fraud prevention, security, and service improvement, where these interests do not override your rights
- Consent — processing for marketing communications, where you have explicitly opted in
5. Cookies and Tracking Technologies
Our Casiku Online Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support marketing activities. Cookies are small text files stored on your device when you visit our site.
We use the following types of cookies:
- Essential cookies — required for the site to function correctly, including session management and login functionality (casiku login processes depend on these)
- Analytics cookies — help us understand how players use our platform so we can improve performance
- Preference cookies — remember your settings such as language and currency preferences
- Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns
You may manage or withdraw your cookie consent at any time through your browser settings or our on-site cookie manager. Please note that disabling essential cookies may affect the functionality of our platform.
6. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
- Group companies — White Hat (Holdings) Limited may access your data to provide marketing, technical, payment, and customer support services on our behalf
- Payment processors — to facilitate deposits and withdrawals via your chosen payment method
- Game providers — our 116 game providers, including Evolution Gaming, Pragmatic, and others, may receive limited technical data necessary to deliver gameplay
- Regulatory authorities — we may be required to disclose data to the UK Gambling Commission, Malta Gaming Authority, or other relevant bodies
- Law enforcement — where legally required or to protect the rights and safety of our users and business
- Identity verification services — to conduct KYC and AML checks as required by law
7. International Transfers
Our services are available to players in the United Kingdom, Ireland, Finland, Canada, New Zealand, and other eligible territories. Your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. Where such transfers occur, we ensure they are protected by appropriate safeguards in compliance with applicable data protection law, including standard contractual clauses approved by relevant authorities.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, and accounting requirements. As a rule, we retain customer account data for a minimum of five years following account closure, in line with anti-money laundering obligations. Loyalty points are zeroed after 30 days of account inactivity, in accordance with our loyalty programme terms.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete data
- Right to erasure — in certain circumstances, you may request that we delete your data
- Right to restriction — you may ask us to limit how we process your data
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to object — you may object to processing based on our legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at support@casiku.com. We will respond to your request within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.
10. Security of Your Data
We take the security of your personal data seriously. At Casiku Online Casino, we implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of the Casiku Online Casino platform following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team:
- Email: support@casiku.com
- Live Chat: Available 24/7 on our website in English, French, Finnish, and Spanish
- Postal address: White Hat Gaming Limited, 85 St John Street, Valletta VLT1165, Malta
We are here to help and committed to ensuring your experience at Casiku Online Casino is safe, fair, and transparent at all times.
Content updated: July 21, 2026